Terms of Service

You must be at least 18 and legally able to enter a contract. You may hold one account unless we agree otherwise in writing. Everything done through your account is treated as done by you, so keep your password to yourself and tell us immediately if you think someone else has access.

We may refuse, suspend or close an account where we reasonably believe these terms have been broken, where we are required to by law, or to protect other users from harm or fraud.

Keep your details accurate. Sellers and couriers may be asked for identity documents so we can meet anti-fraud and anti-money-laundering obligations, and payouts can be withheld until those checks are complete.

You can close your account at any time from your profile. Closing it does not cancel orders already in progress or remove records we must keep — see the Privacy Policy.

Items on Marigo are pre-owned goods listed by their owners. Listings are reviewed before publication and we may reject or remove any of them, but a review is not a guarantee: we do not physically hold, inspect or take possession of items before they are delivered.

Where a listing is marked as authenticated, that reflects the checks described on the listing itself and nothing more.

The sale contract is between the buyer and the seller. Marigo is not a party to it and does not own the items listed.

We do act on your behalf in specific, limited ways: we collect payment, hold it, arrange delivery, and pay the seller once the conditions in section 7 are met. Those services are ours; the item is not.

Where a seller is a business trading with a consumer, the seller carries the obligations a trader owes under consumer law. Most sellers on Marigo are private individuals, and a private sale carries fewer statutory rights — but our own returns and disputes process in section 9 applies to every order regardless.

• Prices are set by sellers. Prices are settled in euro; the interface can display Albanian lek or US dollars, and the converted figure is indicative only.
• Where a seller accepts offers you may make one. An accepted offer sets the price for that item, and the price is re-read from our records at checkout rather than taken from your basket.
• Delivery is charged per order at the rate shown at checkout — currently 200 ALL, and shown again before you pay.
• Placing an order is an offer to buy. The contract forms when the seller accepts and the item is dispatched.
• Stock is limited and often a single unit. An order can be cancelled and refunded if the item turns out to be unavailable.

Card payments are processed by Stripe. We never see or store your full card number.

Payment works as escrow. At checkout the amount is authorised on your card, not taken. It is captured after the item is delivered, and released to the seller after a holding period — currently 72 hours from delivery — during which you can raise a problem.

If an order is cancelled before capture, the authorisation is released. Depending on your bank it can take a few working days for the pending amount to disappear from your statement.

By listing an item you confirm that:

• you own it and are entitled to sell it;
• it is authentic, and not a replica, copy or counterfeit;
• your description, photographs, condition grade and measurements are accurate, and the photographs are of the actual item;
• the sale does not breach anyone else’s rights or any law that applies to you.

Listing an item is a binding commitment to sell it at the stated price if a buyer purchases it.

Commission. We charge 15% of the item price on a completed sale. The rate applicable to your sale is shown in the listing flow and in your earnings screen. Delivery is paid by the buyer and is not deducted from your earnings.

Payouts. Earnings are paid to your connected Stripe account after the holding period in section 6. We may pause a payout while a return, dispute or fraud check is open.

Counterfeit goods are the one thing this marketplace cannot tolerate. Listing a replica — knowingly or not — will have the listing removed, and repeat or deliberate cases will have the account closed and payouts withheld pending investigation.

You must not:

• list counterfeit, stolen, or otherwise unlawful goods;
• list anything you do not physically possess;
• arrange payment or delivery outside Marigo in order to avoid fees, which also removes every protection in these terms;
• use another person’s identity, payment method or account;
• harass other users, or use the messaging and review features to abuse, threaten or spam;
• scrape, probe or attempt to disrupt the service, or work around its security.

Delivery is arranged by Marigo through its courier partners. Sellers must make the item available for collection promptly and package it adequately; risk passes to the buyer on delivery.

If an item does not arrive, or is materially not as described, open a return from the order screen within 14 days of delivery. We will ask both sides for their account and may ask for photographs.

Where a return is upheld, the buyer is refunded and the seller is not paid for that order. Where it is not, the payment is released to the seller. We make that decision reasonably and in good faith on the evidence available to us, and it does not remove any right you have to pursue the other party or a claim through your bank.

Statutory rights, including any right of withdrawal you have when buying from a business seller, are unaffected by this section.

You keep ownership of the photographs and text you upload. You grant us a non-exclusive, worldwide, royalty-free licence to host, resize, display and distribute that content for the purpose of operating and promoting the marketplace, including in search results, category pages and — where the listing is public — search engines and social previews.

This licence continues for content attached to completed orders and to listings that remain published, and otherwise ends when you delete the content.

Some features are generated by automated systems: listing descriptions and suggested prices, background removal, search results, product recommendations and the shopping assistant. To provide them, the relevant content — photographs, listing text, or your message to the assistant — is sent to our AI provider for processing.

Output is a suggestion, not a valuation or a professional opinion, and can be wrong. You are responsible for what your listing finally says: check a generated description and price before you publish. A suggested price is not an appraisal and is not a promise that an item will sell.

We aim to keep Marigo available but do not promise uninterrupted service. Features can change, and we may suspend the service for maintenance or for security reasons. Where a change materially reduces something you have already paid for, we will put it right.

Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited — including your statutory consumer rights.

Subject to that: we are not liable for the acts or omissions of buyers, sellers or couriers; for the condition, authenticity or legality of items listed by others; or for indirect or consequential loss. Our total liability in connection with an order is limited to the amount paid for that order.

We may update these terms. Where a change materially affects your rights we will give reasonable notice by email or in the app before it takes effect. Continuing to use Marigo after that means you accept the change. The version in force for an order is the version published when the order was placed.

These terms are governed by Albanian law, and the courts of Tirana have jurisdiction.

If you are a consumer resident in the EU or the EEA, this does not deprive you of the protection of the mandatory consumer law of the country in which you live, or of your right to bring proceedings there.

Please contact us first — most problems are resolved faster that way.

MarigoApp, Tirana, Albania — hello@marigoapp.com

See also our Privacy Policy and our Help pages.